Returns & Exchange

Non-returnable items:

We're sorry, but we DO NOT ACCEPT returns of certain products, including:

• Any product that is returned more than 30 days after receipt.
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any product that has been opened or used (taken out of its plastic wrap or box).
• Any discount, clearance or sales product that sasa.com has already stated non-returnable.
• In the event of dispute, jf-shops.com decision shall be final and conclusive.

Return :

You can pack and send your return to us in just a few simple steps:

1. Click Contact us 

2. Provide us with your Order Number. Indicate returned products and the reason for your return in the input  box area.

3. Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.

4. Send the returning items by mail to: Even On Trading Co., Unit 2301, 23/F Futura Plaza 111-113, How Ming Street, Kwun Tong, Kowloon, Hong Kong

5. All return shipping fee must be prepaid. We cannot accept COD returns.

Undeliverable orders:

Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)

We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$6/ US$15/ US$18 or US$25* for resend shipping fee per parcel.

* Re-shipping fee is base on the original shipping method used for your purchase.

Privacy policy :

Cookies:

We use cookies in order to improve your shopping experience when you visit Sasa.com. Cookies are small pieces of information that your web browser stores on your computer when you visit a website. Our cookies let us personalize your visits to Sasa.com and recognize you when you return. Information collected from these cookies may be used for the purposes laid out above in this privacy policy.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you will not be able to shop at Sasa.com but will still be able to visit selected areas of the site.

Protection of Information

jf-shops.com is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, phone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit. In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.

Our Privacy Policy:

You agree to our use of information about you as described in our privacy policy.

Information:

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: f_c_h@hotmail.com or by mail to Even On Trading Co., Unit 2301, 23/F Futura Plaza 111-113, How Ming Street, Kwun Tong, Kowloon, Hong Kong.